Return all items from your order or only selected products. You have a 14-day window to submit your return request.

Check pre-filled order information and complete any missing data: shipping method, packaging type, and drop-off date.

Repack goods in the original box or alternative secure packaging. Hand the package to a courier, drop it at an InPost parcel locker or collection point. Items will be delivered back to our store warehouse.

PUJIANG SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ul. NADRZECZNA 3 05-552 JABŁONOWO Poland Tax ID (NIP): 1231589080 REGON: 542840619 Phone: +48 729544092 E-mail: shop@scentory.pl

Recipient: PUJIANG ul. NADRZECZNA 3, 05-552 JABŁONOWO, Poland E-mail: shop@scentory.pl Phone: +48 729544092

Please include your purchase receipt and a contract cancellation form inside the parcel. You can download the form below. If you use a custom form, clearly state your bank account number and full name to speed up your refund process.

You may also send your signed contract cancellation notice via email to shop@scentory.pl.

The 14-day cooling-off period is upheld based on either the timestamp of your cancellation email or the date you hand over the return parcel to the delivery service.

Returned goods must be complete (with original tags and packaging) and show no signs of wear or use. If returned items fail to meet these conditions, we will send them back to you at your own cost.

Refunds for returned goods are processed no later than 14 calendar days after we receive and inspect your parcel. Funds are returned using the same payment method you used at checkout. For partial order returns, original delivery fees will not be reimbursed.

If you cancel the contract due to defective goods, non-conforming items, or failed parcel collection, we will refund the full total amount paid immediately, and in all cases within 14 days of receiving your cancellation notice.

If you return goods for personal reasons unrelated to product quality (e.g., dissatisfaction after opening/testing), you are responsible for covering return delivery costs. We will refund the full product price with no deductions once goods arrive at our warehouse.

(Complete, send by email or place inside your return parcel) Recipient: PUJIANG SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ul. Nadrzeczna 3, 05-552 Jabłonowo, Poland

I hereby notify my cancellation of this distance sales contract.

Contract Date: ____________________________________ Full Name: ________________________________ Delivery Address: _________________________________________ E-mail Address: _________________________________________ List of Goods being returned: ____________________________________ Preferred refund method / Bank account details: ____________________________________ Return parcel tracking number: ____________________________________

Goods must be returned within 14 days of submitting this cancellation notice. Return shipping costs are borne by the consumer.

Date: _________________________ Signature: _________________________

If your delivered product is faulty, damaged, or does not match your order description, our team will assist you to resolve the issue via the following process:

Contact us through one of the channels below: Support Hotline: +48 729544092 (Monday to Friday, 06:00 – 14:00 CET) E-mail: shop@scentory.pl

Provide a detailed description of the fault, plus supporting information and documents such as your order number, receipt or VAT invoice.

We will reply to your complaint as quickly as possible and provide further handling instructions.

If your claim is approved, we will offer the most favourable resolution for you, including brand-new product replacement, repair, full monetary refund, or alternative compensation.

(Complete, send by email or place inside your return parcel) Recipient: PUJIANG SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ ul. Nadrzeczna 3, 05-552 Jabłonowo, Poland

Defect Complaint Submission Contract Date: ____________________________________ Full Name: ________________________________ Delivery Address: _________________________________________ E-mail Address: _________________________________________ Faulty Product Details: ____________________________________ Defect Description:

 

Requested resolution for this complaint: _______________________

 

Please send formal written confirmation of this complaint receipt.

Date: _________________________ Signature: _________________________