How To Buy

How to Shop

Welcome to our store! We have created this simple guide to make your purchase as smooth as possible.

How to browse and find products

Browse by category

The main menu contains all product groups: Beauty, Fragrances & Eau de Toilette, Facial Care, Facial Oils & Serums, Home & Personal Goods, Bedding Sets, Hair Dryers, Hair Dryer Straighteners, Hair & Beard Trimmers, Water Filters, Miscellaneous, Pet Supplies, For Dogs, For Cats. Click any category to enter its dedicated page.

Search bar

Quickly locate a specific item or brand using the search field at the top of the website.

Filter options

On category pages you can sort products by brand, price, skin type, scent or customer ratings to easily find exactly what you need.

View product details

Click on any item you are interested in. The product page includes:

Extra product images
Full description, ingredients and effects
Stock status (In Stock / Out of Stock)
Variant selections (different packaging sizes, scents etc.)
Customer reviews and ratings

Add to cart and complete your order

Select your preferred variant and click Add to Cart
You may continue shopping or open your Cart page straight away
In your cart, double-check items, quantities and total price. Enter your discount voucher code in the designated box if applicable
Click Proceed to Payment

Fill in delivery and payment details

Delivery address

Enter your full delivery address. We only ship orders to addresses within Poland.

Delivery method

We offer courier delivery via InPost Parcel Lockers, InPost Courier, DPD Courier and DHL Courier. All deliveries within Poland are free of charge.

Order fulfilment consists of up to 2 working days preparation (excluding weekends) plus 3 working days courier transit; total lead time is a maximum of 5 working days.

Payment method

Select your preferred payment option. Available methods:

Stripe (card payments, Google Pay, Apple Pay)
PayU (bank transfer, BLIK, card payments, Google Pay / Apple Pay, Buy Now Pay Later)
Traditional bank transfer
Cash on Delivery

Order review

Before submitting your order, verify all details once more, including your email address and delivery location.

After placing your order

Order confirmation

After successful checkout, an automated confirmation email with full order details will be sent to your provided inbox. Please check your spam folder if you do not receive this message.

Parcel tracking

Once your package is dispatched, we will email you a unique tracking number to monitor your shipment online.

Complaints, returns and enquiries

Full information on return terms, defect claims and personal data protection can be found in the footer links: Store Terms & Conditions, Returns & Complaints and Privacy Policy.

Need assistance? For pre-purchase or post-delivery questions contact us via email:

shop@scentory.pl

or use our online contact form. We are happy to help you!

Thank you for choosing our store!

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